Steamer Questions
Why does the water on the hot plate surface just bead up and lazily boil away instead of immediately flashing into steam?
Either insufficient or excessive mineral build up on the hot plate surface (See Equipment Owners Manual).
Can my steamer operate on plain tap water?
Yes, but mineral build up will accumulate more rapidly.
How do I clean the hot plate surface of mineral buildup?
Use a scrapper and/or wire brush (See Equipment Owners Manual).
What can I use to remove excessive & stubborn mineral buildup from the hot plate surface?
White vinegar or a deliming solution that is suitable for aluminum surfaces (See Equipment Owners Manual).
How much water does the steamer distribute onto the hot plate surface?
In general, most steamers distribute approximately 3-4 tablespoons (3/4-1 oz) of water.
Should the hot plate surface fill up with water?
No, the hot plate surface should be hot and dry at all times.
Toaster Questions
Do the platen release sheets require periodic replacement?
Yes, with proper cleaning, the release sheets should last approximately 4-6 weeks (See Equipment Owners Manual).
Why are the conveyor belt chains too loose?
With normal use, the conveyor belt chains stretch over time and will eventually require a small chain link to be removed (See Equipment Owners Manual).
Why do the buns stick at the top?
Typically buns stick because the platen release sheet and/or the silicone belt wraps are worn, or not being properly cleaned (See Equipment Owners Manual).
My toaster heats but does not rotate?
Typically, the safety switch(es) are not being depressed by the removable cover(s) (See Equipment Owners Manual).
Why are my buns being overly compressed?
Typically, the compression setting is improperly set and/or the bun is too thick for the unit (See Equipment Owners Manual).
Do the black silicone belt wraps require periodic replacement?
Yes, on average, 3-6 months if properly maintained.
How long do the black silicone belt wraps last?
On average, 3-6 months when properly maintained.
How do you clean the black silicone belt wraps?
Daily, wipe down each belt wrap all the way around with a clean cloth dampened with soap solution then repeat with a clean cloth dampened with sanitizer solution or water. (See Equipment Owner's Manual).
How do you clean the platen release sheets?
Daily, remove sheet & wipe each side down with a clean cloth dampened with soap solution then repeat with a clean cloth dampened with sanitizer solution or water. (See Equipment Owner's Manual).
Is the platen release sheet be reversible?
Yes, it should be done daily. This will extend the life of the sheet. (See Equipment Owner's Manual).
The buns get stuck at the top and the black silicone belt wraps will stall but the metal conveyor chain beneath it continues to rotate, Why?
The black silicone belt has accumulated a significant amount of tarnish beneath it and on the metal conveyor chain. Remove both silicone belt wraps, both metal conveyor chains, wash in soapy water, rinse and wipe dry. (See Equipment Owner's Manual).
Should the black silicone belt wraps be smooth or tacky?
Tacky
Should the platen release sheets be smooth or tacky?
Smooth like a piece of paper.